|We want your experience shopping with us to be a happy and pleasant one. If for some reason you are not satisfied with your purchase, we will work with you to arrange a return or exchange within 30 days of the original billing date. Our professional and courteous staff will work hard to make the process as quick and smooth as possible.|
In the event that you would like to return or exchange an item, please do one of the following:
We reserve the right to deny your return or
charge a restocking fee if it arrives without a return form (or necessary documentation),
arrives after 30 days from the date of original billing or does not meet the requirements below. A restocking fee of 20% will be charged for any special order items or items we do not stock regularly. Please note that we do not pay the shipping charges involved in returning goods.
NOTE: If you receive a damaged, defective or non-working item, please contact us immediately. (see below for more information)
JeepWorld.com will only accept returned items that:
CANCELLATIONS/REVISIONS - If you need to cancel or revise an order, please call us as soon as possible at (800)-511-8645 between 9am and 5pm EST. We try to process and ship orders quickly, so please understand that once an order has gone to shipping it cannot be cancelled. You still may do a return at that point (see above).
STROLLERS- IF ANY PARTS ARE MISSING OR DAMAGED PLEASE CALL KOLCRAFT CUSTOMER SERVICE AT 1-800-453-7673 JeepWorld.com is not responsible for shipping costs involved with sending defective strollers or parts returned to Kolcraft.
ELECTRICAL PARTS - We do not accept returns or exchanges on electrical parts.
TIRE COVERS- As stated in the instructions and on the website, "To protect tire and tire cover, it is recommended that the spare tire be clean and dry before installing tire cover." We cannot accept tire covers for return that have been stained or soiled by dirty spare tires. Please understand that if this happens, the tire cover is no longer re-sellable and cannot be returned for credit.
UPS DAMAGE/LOSS - In the case that your package is damaged or lost by UPS, please call us as soon as possible during business hours. If damaged, please keep all original packaging as it will need to be inspected by the UPS. Without the original packaging (the box, packing slip...etc) a claim can not be filed. We will work with you and UPS to resolve the claim quickly and painlessly. In appropriate cases, we will ship a replacement order as soon as possible at no extra charge to you. JeepWorld.com is not responsible for compensation on damaged items that have been sent back to us without a UPS inspection and claim issue.
If the package is lost or not received, we will work with your and UPS to start a tracer on the lost package. Once again, please contact us immediately to ensure that we have the best chance at finding your package for you.
REFUSED PACKAGES/ADDRESS ADJUSTMENTS - If you choose to “refuse” a shipment from JeepWorld.com you will be charged the full amount we are charged from the shipping company for shipping the item back to us. In addition, a 20% re-stocking fee will be charged toward the item sent back. If an address needs to be adjusted mid-shipment, we are charged a fee from the shipping company. We will bill your account for the matching amount.
If shipping via UPS, Fed Ex, or another carrier, use the following address:
If shipping back via US Postal Service, use this address:
Hours: 9am-5pm M-F (EST)