JeepWorld.com
Returns
| Exchanges
Shipping Refunds/Damaged Goods | Contact
Info
JeepWorld.com wants you to be satisfied with your
purchase. If for some reason you are not happy with your purchase, you may
return it or exchange it within 30 days of the billing date.
Return
Policy:
Please call us at
1-800-243-3762 or email returns@jeepworld.com
to obtain a return authorization number before returning an item. No
returns or exchanges will be accepted without a return authorization
number. A 20% restocking fee will be applied to all returns. The
r. Customer assumes shipping
expenses on returns and exchanges unless otherwise stated.
JeepWorld.com will only accept returned items that:
- Are in original packaging (unless defective)
- Have all instructions and paperwork that were in the box when sent to
you
- Include all original parts and hardware
- Are not damaged (this includes marks from installation)
- Are in re-sellable condition. If original packaging has been
ripped open or has been otherwise defaced in any manner, you will not
receive credit.
JeepWorld.com reserves the right to judge whether or not an item is in
resellable condition as well as the right to deny return/credit based on
said condition.
SPECIAL NOTICE ON STROLLER ORDERS:
IF ANY PARTS ARE MISSING OR DAMAGED PLEASE
CALL KOLCRAFT CUSTOMER SERVICE AT 1-800-453-7673
JeepWorld.com is not responsible for
shipping costs involved with sending defective strollers or parts
returned to Kolcraft.
NO
RETURNS ON ELECTRICAL PARTS
All parts and accessories listed on
JeepWorld.com are made for United States Spec vehicles only. If there
is any question at all as to where your vehicle was made, please
contact us before ordering to insure it will work with your vehicle.
Tire Cover Returns: As stated in the instructions and on the website,
"To protect tire and tire cover, it is recommended that the spare
tire be clean and dry before installing cover." Failure to follow
these instructions will negate the re-sellable condition of your tire
cover and thus not allow for your return/credit under the JeepWorld.com
Return Policy. JeepWorld.com will not accept tire covers for return/credit
that have been soiled by being placed on a dirty tire.
Shipping
Refunds/Damaged Goods:
If your package was damaged by UPS you must call UPS at 1800 PICK UPS or
JeepWorld.com at 1 800 243 3762. Immediate notification ensures compensation. Tracking
number is required. The tracking number is on the UPS label on the box.
JeepWorld.com is not responsible for compensation of damaged items when
UPS or JeepWorld.com are not notified within 24 hours of drop off and the
original packaging is not available for UPS inspection. DO NOT
send the package to us without having a UPS employee inspect the
damaged item. JeepWorld.com is not responsible for compensation of items
damaged by UPS if they have been sent back without UPS inspection and claim
issue.
Shipping will only be refunded only in those instances where the return is a result of
our error. Orders sent Internationally, to Hawaii, or Alaska, will not be credited for
shipping unless authorized by our customer service staff. Customs charges/import duty tax
incurred by your country, will be paid by the consumer. In the instance the tax was
refused: Shipping will not be credited and the restocking fee applies.
Returns that do not meet the terms and conditions above, and are returned to
JeepWorld.com without prior notice, will become property of JeepWorld.com.
Our
Exchange Policy:
You may exchange an item if:
- you suspect that there is a manufacturer's defect in your item
- you would like credit towards a different item
- you have notified Jeepworld.com within 30 days of billing.
Please contact us and let us know. Our customer
service staff is fast and efficient. They can help you get what you need FAST!
All items being
exchanged must be returned before the new item is shipped. If you would like the new
Item shipped before the old item is received, our staff can charge your credit card
account for the value of the item. When the old item is returned you will be
credited for the full value of the item being exchanged.
Contact Info:
Ship to:
If shipping via UPS, Fed Ex, or another carrier, use the following
address:
JeepWorld.com
[place Return Authorization Number here]
1369 Route 9
Fort Edward, NY 12828
If shipping back via US Postal Service, use this address:
JeepWorld.com
[place Return Authorization Number here]
PO BOX 1414
South Glens Falls, NY 12803
E-mail: Jeep@Jeepworld.com
Phone:
1-800-243-3762 open 9am-5pm M-F (EST) |
