Jeepworld.com Customer Service Center & FAQs on Purchasing Jeep Accessories
Welcome to JeepWorld. We want you to enjoy your shopping experience with us and we strive to make our customers happy. If you have any questions at all please either call us or shoot us an email. One of our friendly staff will be glad to help you with whatever you need.
Please check out our Customer Service Center below to help answer any questions you may have.
- Shipping Info/Transit Times
- Return/Exchange Policy & Forms
- Contact Us
- Parts Request Form
- Site Index
Other Frequently Asked Questions
How can I find out my Jeep's interior color?
Answer: To find out your interior color you can call, email or fill out a Parts Form. We will need your VIN Number (the last 9 digits) and we can look up the information for you to ensure you get a color match.
Do you sell Jeep Stroller replacement parts?
Answer: Unfortunately we are an online retailer of the Jeep Stroller Brand. If you are looking for replacement parts please contact Kolcraft at 1-800-453-7673 as they are the manufacturer of the Jeep Strollers.
J IS FOR JEEP® STROLLERS- PLEASE CONTACT THE STROLLER MANUFACTURER DELTA CHILDREN:
Phone hours: 8:30 AM to 6:00 PM (EST), Monday to Friday
When will I receive email notifications?
Answer: You will receive a few different emails from us when you place an order. The first will be sent once you click "submit" while placing your order online. The next email you will receive is the "Your Order will ship today" which is sent the day your item ships. The last email you will receive is sent from UPS and has your package tracking numbers. If you don't receive any emails from us it is possible they have been "blocked", went to junk mail, or was typed incorrectly. Please contact us for an update if you do not receive any emails.
How do I find my tire size?
Answer: Your Tire size can be found on the side wall of your tire in raised rubber. Example: P255 75 R17.
Where are you located?
Answer: JeepWorld's Store is based in the Adirondack Foothills of Upstate New York, located between Saratoga Springs and Lake George, NY.
Is Dark Khaki a Tan Color?
Answer: No. Mopar's version of Dark Khaki is a Gray color (Not Tan). There are several variations of this color. If you are not sure of your interior color please contact us with your Vin number and we can look that information up for you.
Are your products from Jeep?
Answer: Yes. We currently offer Mopar OEM parts. We also sell aftermarket products from Rugged Ridge, WeatherTech and EK Motorsports. Most of our site specifies the manufacturer of a product, but if you aren't sure who your product is made by please contact us, we will help you out!
What if I want a part or item that isn't listed on your site?
Answer: If you don't see what you are looking for please let us know! We will be glad to try to find what you are looking for.
What is your return policy?
Answer: Please visit our Return Policy section.
What happens if I typed in my address wrong while placing my order?
Answer: This can be adjusted. Please contact us as soon as you notice the error. If it has already been shipped we are charged a fee from the shipping company and will have to bill you that amount. Please verify all information before submitting to ensure you won't be charged additional fees.
How long will it take me to get my order?
Answer: Please review our Shipping Transit Time section. This will help you determine when you should expect your order. As long as the item is in stock we will ship it the same (or next) business day. On rare occasions we may need to order in an item from our National warehouse. This could add additional time. If your order is time sensitive please give us a call at 800-511-8645 and we will do our best to accommodate you.
Do you ship internationally?
Answer: Yes. We currently offer both UPS and USPS. This can be determined in the shopping cart. If you aren't satisfied with the quote, please call us or email us and we will verify the shipping for you.
Will custom/duty fees apply to my order?
Answer: Customs charges/import duty tax incurred by your country, will be the sole responsibility of and are to be paid by the consumer. If the consumer "refuses" a shipment and it returns to JeepWorld.com, the return shipping and a re-stocking fee will be applied to the customer's credit. If the consumer "refuses" a shipment and the package is abandoned by the shipping company, no refund will be provided.
Can you ship to APO Military Addresses?
Answer: Yes we can. Select USPS in the shopping cart for your shipping method. Note: Some items are too large to ship through the USPS.
Can I do third party shipping?
Answer: Yes, as long as it is through UPS.