Returns, Exchanges and Contact Info
Jeepworld.com Returns and Exchange Policy:
Here at Jeepworld.com, We pride ourselves on providing great customer service, quality Mopar/Jeep/Aftermarket products, and fair pricing to our extended Jeep family and Friends. We understand that sometimes the things that you order online might arrive and not meet the expectations you had for them, so we have comprised an easy to follow guide for the return/exchange process for our customers. If you cant find the answer below to what you are looking for, please don’t hesitate to reach out Via our handy chat feature or by Email at firstname.lastname@example.org Monday-Friday 9am-5pm (Major holidays may affect these times) where one of our helpful customer service staff members can assist you.
Returns are accepted within 30 days of the date of delivery of your order for orders shipped to the US and Canada. If you would like to make a return, you must reach out to us via chat or at email@example.com to initiate the process. Please be sure to include your name, order number and contact info when making these requests. JeepWorld reserves the right to refuse any return that hasn’t been authorized by a member of our staff.
Refunds are processed within 10 days of arriving at our facility, not including weekends and major holidays. All money is returned to the original form of payment.
Please note: All shipping costs for return of items for exchange or refund are the responsibility of the customer. JeepWorld is only responsible for shipping of sending the new item out or for defective/wrong items sent by us. We recommend adding tracking and insurance to any return as Jeepworld is not responsible for lost or damaged items being sent back to our warehouse.
Jeepworld.com does not accept returns of items that have been used or installed. Jeepworld.com is also not responsible for any labor costs incurred from installation or attempts to install an item purchased from us.
When sending items back to Jeepworld.com for return, please be sure to include everything that came with your order. This includes all paperwork and materials that were provided for install. Please also be sure to include your name and order number in the package. Items being returned must be in new, resalable condition unless otherwise expressed to a customer service member. Please be careful when opening merchandise as to not destroy the packaging so in the case the item was wrong, we are still able to return the item and resell it to another customer. We have the right to refuse a refund/exchange if these aren’t intact.
** Any item that was received as a gift and you wish to return is available for exchange or store credit only. No refunds are given for these items.
Damaged/ Wrong product
If your order arrives and the item you had order arrived broken or damaged during delivery, please reach out immediately so that we can take the steps to get a new item sent out to you. Please include any photos with this as we will ask and it will aid in getting this matter taken care of quickly. We send our mail with tracking and insurance, as well as offer supplemental insurance through Route, to cover these kinds off issues. Prompt notification will result in prompt resolution of the problem. Please note that if this has occurred, this is in result to a problem with the mail service itself. We take every step to make sure your items are properly packaged before they leave our facility and damage that occurs is caused after it leaves our warehouse/outside warehouses. Please remember that when reaching out to one of our very friendly and respectful customer service team members.
If you receive an item and it is not the right item number, color or size you had ordered, please double check your order before reaching out. Sometimes a customer may have had intentions of ordering a different item but ordered the wrong one by mistake. If you had had received the wrong item by fault of JeepWorld, we will happily send out a return label for the item and send the correct item out, at no cost to you. Again, please reach out as soon as item is received so that a prompt return/exchange can be made for you. If an item is ordered wrong by you, the customer, the item is eligible for exchange within 30 days of the date item was delivered. The customer is responsible for the costs associated with returning the item to us. Examples of this would be the wrong size clothing item or wrong year/application of a part. The orders are filled based of what is ordered by the customer. We trust when you place the order, you know the kind of vehicle you are buying the items for. If at anytime you have questions about what you need, please reach out via our chat feature or at firstname.lastname@example.org and one of our customer service staff members can assist you in finding the item you need!
If after placing an order you need to make any changes, please reach out to us via our chat or at email@example.com as soon as possible. Most orders are processed same day or within 24 hours so any attempts to cancel/ change orders after that time frame are not guaranteed.
Refused Packages/ Bad addresses:
If at the time of delivery of your item the package is refused and sent back to us, the customer is responsible for the shipping costs incurred to have the item sent back to our warehouse. The cost will be deducted from the potential refund of the item. This also includes bad addresses. Please be sure to check your address when inputting it during the time of order placement to be sure all items are included like roads, streets, house numbers, correct cities, and zip codes. We send all packages to the address listed in the order and we are not responsible for sending a package to the wrong address that was inputted into the order by the customer.
The following items, once purchased and shipped, are not eligible for return. Please keep this in mind when ordering, especially those customers living in Canada as the shipping costs are pretty extensive to get an item out in the first place.
- Custom Orders and Custom Designs
- Freight Shipments/Large items ( soft tops, hard tops, bumpers, side steps)
- Gift Cards
- Lift and body kits
- Collision Parts
- Accessories or Merchandise that have been installed, used, worn or washed
- Any Print on Demand Items through Apliiq, Printful or other Print on Demand Companies
Any questions or concerns, please reach out via chat or firstname.lastname@example.org
Custom Orders/ Custom Designs: Any item that has been customized or changed in any way is not eligible for return. This includes all of our custom Dirty Acres Grille Inserts and JW Tire Covers as well as the Make Your Own options. These items are a custom fit, made to order item and not able to be returned once made and shipped. Exceptions to this are an item that was received damage or defective upon receipt ( missing safety grommets, backup camera hole, damaged paint/image). Please be sure to check all sizes, colors, and accessories when ordering these items and upon receipt. We make items based off the information provided to us in the order as far as colors, sizes, makes/models, and accessories.
When trying out your tire cover, please be sure to use the enclosed black plastic bag that comes with your order before doing so. This will prevent the cover from becoming damaged or soiled from the spare tire. We cannot accept any tire covers that are dirty or damaged for return.
If you order one of our select images of over 350 designs for your Tire Cover or grille insert and the sizing is incorrect or you are just not in love with the item, we are able to offer a return/exchange within 30 days of delivery of this item as long as it is in new condition and not been customized in any way. Please note that there is a 20% restocking fee added to all Tire Covers and Grille Inserts that are returned because of this.
**JeepWorld.com Reserves the right to change or amend our return policy at any time without notification.
617B Maple Ave.
Saratoga Springs, NY 12866
Hours: 9am-5pm M-F (EST)