Returns, Exchanges and Contact Info
We want your experience shopping with us to be a happy and pleasant one. If for some reason you are not satisfied with your purchase, we will work with you to arrange a return or exchange within 30 days of the original billing date. Our professional and courteous staff will work hard to make the process as quick and smooth as possible.
In the event that you would like to return or exchange an item, please do one of the following:
- Fill out the RETURN / EXCHANGE FORM and include this with the item you are returning. This form will allow our staff to process your return or exchange more efficiently.
- If you don't have access to a printer, please include the packing slip (or a copy) & the reason for your return. (A note with your name, address, phone and order number is also acceptable.)
- If you would prefer, you can call us at (800)-511-8645 to arrange the return or exchange.
All items being exchanged must be returned before the new item is shipped. If you would like the new Item shipped before the old item is received, our staff can charge your credit card account for the value of the item. When the old item is returned you will be credited for the full value of the item being exchanged.
We reserve the right to deny your return or charge a restocking fee if it arrives without a return form (or necessary documentation), arrives after 30 days from the date of original billing or does not meet the requirements below. A restocking fee of 20% will be charged for any special order items or items we do not stock regularly. Please note that we do not pay the shipping charges involved in returning goods.
NOTE: If you receive a damaged, defective or non-working item, please contact us immediately. (see below for more information)
To print the return / exchange form, download it here.
JeepWorld.com will only accept returned items that:
- Are in original packaging (unless defective)
- Have all instructions and paperwork that were in the box when sent to you
- Include all original parts and hardware
- Are not damaged (this includes marks from installation)
- Are in re-sellable condition. If original packaging and/or product has been ripped open or has been otherwise defaced in any manner, you will not receive credit.
CANCELLATIONS/REVISIONS - If you need to cancel or revise an order, please call us as soon as possible at (800)-511-8645 between 9am and 5pm EST. We try to process and ship orders quickly, so please understand that once an order has gone to shipping it cannot be cancelled. You still may do a return at that point (see above).
STROLLERS - IF ANY PARTS ARE MISSING OR DAMAGED PLEASE CALL KOLCRAFT CUSTOMER SERVICE AT 1-800-453-7673. JeepWorld.com is not responsible for shipping costs involved with sending defective strollers or parts returned to Kolcraft.
ELECTRICAL PARTS - We do not accept returns or exchanges on electrical parts.
MIS-PACKS/DEFECTIVE ITEMS - In the event you feel that an incorrect item was shipped or that the item you received is defective, please call us right away at (800) 511-8645. Please have as much information as possible ready when you call. This includes your order reference number, the part number of the item ordered, any part numbers from the outside of the box or bag, the interior color of your vehicle, VIN, etc. The more information we have available, the easier it will be for us to solve any issues for you.
TIRE COVERS - As stated in the instructions and on the website, "To protect tire and tire cover, it is recommended that the spare tire be clean and dry before installing tire cover." We cannot accept tire covers for return that have been stained or soiled by dirty spare tires. Please understand that if this happens, the tire cover is no longer re-sellable and cannot be returned for credit.
UPS DAMAGE/LOSS - In the case that your package is damaged or lost by UPS, please call us as soon as possible during business hours. If damaged, please keep all original packaging as it will need to be inspected by the UPS. Without the original packaging (the box, packing slip...etc) a claim can not be filed. We will work with you and UPS to resolve the claim quickly and painlessly. In appropriate cases, we will ship a replacement order as soon as possible at no extra charge to you. JeepWorld.com is not responsible for compensation on damaged items that have been sent back to us without a UPS inspection and claim issue.
If the package is lost or not received, we will work with your and UPS to start a tracer on the lost package. Once again, please contact us immediately to ensure that we have the best chance at finding your package for you.
REFUSED PACKAGES/ADDRESS ADJUSTMENTS - If you choose to “refuse” a shipment from JeepWorld.com you will be charged the full amount we are charged from the shipping company for shipping the item back to us. In addition, a 20% re-stocking fee will be charged toward the item sent back. If an address needs to be adjusted mid-shipment, we are charged a fee from the shipping company. We will bill your account for the matching amount.
If shipping via UPS, Fed Ex, or another carrier, use the following address:
617B Maple Ave.
Saratoga Springs, NY 12866
If shipping back via US Postal Service, use this address:
617B Maple Ave.
Saratoga Springs, NY 12866
Hours: 9am-5pm M-F (EST)