Returns, Exchanges and Contact Info

Returns / Exchanges  |  Contact Info

 

Jeepworld.com Returns and Exchange Policy:

 

If you are dissatisfied with your purchase for any reason, please reach out to Jeepworld.com to begin the return process. All returns, regardless of reason, must be initiated within 30 days from the date of purchase. We will issue a return/exchange form, which is required to process your return.

All products must be returned in new/retail condition. Some products cannot be returned - a non-exhaustive list is available below.

 

REPLACEMENT/EXCHANGE:

If you received a product other than what you ordered, if you ordered the incorrect year/application, the item was damaged in manufacturing or in shipment, please note this when filling out your return/exchange form. Please inspect all merchandise for damage or defect when you receive your order (before installation or use) so that any issues are identified within our 30 day return/exchange window.

Jeepworld.com will process and replace or exchange products at no charge. We will send a return shipping label to you, and ask that you return items in original packaging and simply affix the return shipping label atop the original shipping label.

Items that have been installed or used will be exchanged at the discretion of the Jeepworld team, and evaluated on a case-by-case basis.

Customers requesting a replacement/exchange outside of the 30-day return/exchange window will be responsible for the cost of the replacement/exchange requested.

Please note: if you return an item for another reason, you will be responsible for return shipping charges.

 

RETURNS:

Returns are accepted within 30 days from the original date of purchase for orders shipped to the United States, Canada, and APO/FPO addresses, and ONLY if prior authorization from a Jeepworld employee has been given. Jeepworld reserves the right to refuse any return without authorization. Returns are processed within 10 business days after receipt, not including weekends or holidays. Refunds are issued back to the original form of payment.

Customers are responsible for all return shipping unless the item received was incorrect or defective.

We recommend shipping carriers that offer insurance and/or tracking, as Jeepworld.com is not responsible for lost or damaged packages. 

Jeepworld.com does not accept returns of items that have been used or installed. Please inspect all merchandise for damage or defect when you receive your order (before installation or use) so that any issues are identified within our 30 day return/exchange window. Jeepworld.com is not responsible for labor costs incurred during installation of merchandise.

If any component of the returned product is damaged or missing, Jeepworld.com reserves the right to reject the entire return. Item condition is determined in accordance with manufacturer guidelines and is evaluated at the discretion of the Jeepworld.com team.

 

DEFECTIVE/DAMAGED IN SHIPMENT:

Please contact us as soon as possible regarding manufacturer defects or items damaged in shipping. We may require photos to assist with your claim. Jeepworld.com is not responsible for labor costs incurred during any installation of defective product.

If you received a defective or damaged item, we will process your return at no additional charge.

 

RESTOCKING FEES:

Items returned to Jeepworld.com without prior approval may be subject to a 20% restocking fee. This includes items refused on delivery, incomplete delivery, or items returned due to incorrect shipping address.

Select oversized items, freight shipments, items or accessories that have been installed (excluding warranty claims), non-defective returns, vehicle parts and accessories may be subject to a 20% restocking fee. This fee will be evaluated and assessed at the discretion of our team.

 

NON-RETURNABLES:

  • Custom orders & custom designs
  • Freight shipments
  • Jeepworld.com gift cards
  • Electronics
  • Lift  & body kits
  • Collision parts
  • Wheels
  • Accessories or merchandise that have been installed, used, worn, or washed

 

Jeepworld.com reserves the right to change or amend our return policy and procedures at any time without notification.

At this time, we do not offer returns on international orders outside the United States, Canada, or APO/FPO.

 


    CANCELLATIONS/REVISIONS - If you need to cancel or revise an order, please call us as soon as possible at (800)-511-8645 between 9am and 5pm EST. We try to process and ship orders quickly, so please understand that once an order has gone to shipping it cannot be cancelled. 

    Jeep STROLLERS - IF ANY PARTS ARE MISSING OR DAMAGED PLEASE CALL KOLCRAFT CUSTOMER SERVICE AT 1-800-453-7673. JeepWorld.com is not responsible for shipping costs involved with sending defective strollers or parts returned to Kolcraft.

    J IS FOR JEEP® STROLLERS- PLEASE CONTACT THE STROLLER MANUFACTURER DELTA CHILDREN: 

    www.deltachildren.com

    Phone: 1-800-377-3777

    Phone hours: 8:30 AM to 5:00 PM (EST), Monday to Friday

    Email: customercare-web@DeltaChildren.com

     


    Contact Info:

    JeepWorld.com
    617B Maple Ave.
    Saratoga Springs, NY 12866

    E-mail: Customerservice@Jeepworld.com

    Phone: 1-800-511-8645

    Hours: 9am-5pm M-F (EST)